This page was last updated on September 12, 2023.
Hours of Operation: Monday-Friday 9 am-5 pm Eastern Time
Holiday Closings:
January 1, 2024: New Year
January 16, 2023: Martin Luther King Jr. Day
May 29, 2023: Memorial Day
July 4, 2023: Independence Day
September 4, 2023: Labor Day
November 10, 2023: Veterans Day
November 23 & 24, 2023: Thanksgiving
December 25 & 26, 2023: Christmas
Your Order & Shipping Information
Our dedication to quality and service is backed by our commitment to customer satisfaction. Each order is checked and scanned for quality and accuracy. All orders are carefully packaged to ensure safe transit to your location from our manufacturing/distribution facility in Conyers, GA USA. In the unlikely event you do receive an incorrect order, contact our Customer Care Team within 5 business days of receipt at 800-448-7256.
• FREE Ground Shipping – Order $100 or more.
Shipping methods may vary depending on USA location including Puerto Rico & US Virgin Islands.
• Flat Rate Ground Shipping – $5 for orders under $50, $7 for orders $50-$100
Shipping methods may vary depending on USA location including Puerto Rico & US Virgin Islands.
• Expedited Shipping USA (all 50 states) – Includes UPS Next Day, 2nd Day, and 3-Day Select and is billed at our discounted UPS rates.
Expedited Shipping is not available to Puerto Rico & US Virgin Islands.
• Puerto Rico & US Virgin Islands – recognized as US territories and are included in our free and flat rate shipping methods. The country will show the United States and Puerto Rico or US Virgin Islands should be selected as the state.
• International Shipping (Outside USA and Puerto Rico & US Virgin Islands) – As of December 7, 2021, due to escalating costs and the unpredictability of importation/customs variables and procedures, we no longer offer international shipping to countries outside of the US. This has been a difficult decision for us to make and we apologize for any inconvenience this may cause. We are working on alternative options for the future and will keep you informed of any that may become available. Thank you for your patience and understanding.
• For Seamless & Efficient Delivery of Orders – Please choose Commercial or Residential address shipping method.
Online Sales of NEWTON homeopathics® (Amazon, eBay, Walmart, etc.)
NEWTON homeopathics® philosophy is one of quality. We package in glass, hand-succuss, use certified organic raw materials, and provide extensive educational support. To this point, with very few exceptions, NEWTON homeopathics® has historically not authorized online sales of its products unless it is an extension of a brick-and-mortar store that can offer educational support.
We have noted sales of what is seemingly our products on Amazon, eBay, and Walmart. These products may or may not be authentic or may be spurious or obtained by improper means. These dealers do not have access to support from NEWTON homeopathics®. Think twice before you purchase a discounted NEWTON product online. When looking to purchase NEWTON homeopathics®, please look to your local health food store whenever possible. They often have in-store or NEWTON homeopathics®-sponsored discounts, and you can be assured of getting legitimate NEWTON homeopathics®-quality homeopathics. Go to our Store Locator to find a store near you. If there isn't a store near you, order from us directly and earn NEWTON Nuggets rewards points when you order online.
NEWTON homeopathics® PRO remedies for professionals are NEVER to be sold online. All NEWTON homeopathics® PRO products are to be dispensed by health professionals ONLY! NEWTON sells the NEWTON homeopathics® PRO line to professionals only, after verification of credentials. NEWTON homeopathics® PRO products are to be dispensed to clients/patients only after professional consultation. Occasionally we get phone calls from individuals who may have bought a NEWTON homeopathics® PRO product online and have questions that should be reserved for their healthcare provider. We are the manufacturer. We cannot and will not offer advice, suggestions, or guidance. Any questions you have should be forwarded to your healthcare provider.
Returns ~ Reimbursements
Customers who have purchased NEWTON homeopathics® products from a retail store location are asked to return to that place of business to request a refund, replacement, or store credit in accordance with their return policy.
NEWTON homeopathics® 30-Day Guarantee: If you are not satisfied with a product, you have purchased directly from NEWTON homeopathics®, call 800-448-7256 to request an RMA (Return Merchandise Authorization) number. All returns must be pre-approved, and the request must be made within 30 days from the date of purchase. Credits issued will cover only the purchase price of the product less a 25% handling fee and will not include any shipping charges incurred.
Not Eligible for Return
NEWTON homeopathics® PRO products, discontinued items, and single remedies are not eligible for return.
Damaged or Lost Shipment
Damages incurred during transit must be reported within 3 business days of the delivery date, as determined by carrier records. All packaging material must be saved until a claim is completed with the carrier. We are not responsible for any orders that are lost or stolen after the carrier has confirmed delivery. Any such claim should be taken up with the carrier and is the responsibility of the customer.
Payments
Acceptable methods of payments (online, phone, or mail) are by VISA, MasterCard, American Express, and Discover credit/debit cards that are issued through United States institutions. Check payments are accepted for orders sent in by mail. A $30.00 fee will be charged on all returned checks. These terms are subject to change without notice.
Privacy Policy
All phone numbers, billing/shipping addresses, and e-mail addresses supplied are never used for any purpose other than to contact you, if necessary. We respect your privacy. We do not sell, trade, or otherwise transfer your personally identifiable information. Only trusted third parties who assist us in operating our website, conducting our business, or servicing you, have the information necessary for carrying out these duties. We may release information we deem appropriate to comply with the law, enforce our site policies or protect our or others’ rights, property, or safety.
Stores~Wholesale Returns ~ Reimbursements
Wholesale customers can find applicable policies in the Stores~Wholesale Literature section of the Stores~Wholesale department of this site.
