NEWTON Homeopathics Customer Care

Get the latest NEWTON homeopathics®/American Academy of Clinical Homeopathy news, offers, and insights. Don't forget to follow us on social media and subscribe to our YouTube channel! Watch for the confirmation email after subscribing. You MUST CONFIRM your subscription IN THE CONFIRMATION EMAIL to be added to our email list! Newsletters may contain promotional and educational materials as well as reminders of upcoming events and sales. We will not spam you with daily or weekly e-blasts. We value your time and loyalty. Credentials will be verified for those who select to be added to our wholesale or PRO mailing lists. Thanks for subscribing!

Text "Join" and your email address to 760-760-2502 to opt-in to receive texts.

MINUTES WITH MARGE
No time for learning something new? Surely, you've got a minute or two. Tune in every Monday on YouTube, Instagram, or Facebook to spend a minute or two with Marge as she shares bite-sized (1-2 minute) previously recorded videos packed with knowledge of homeopathy and tips for utilizing your favorite NEWTON homeopathics®! Click here to watch the playlist.

NEWTON Nuggets
Earning NEWTON Nuggets is Simple! As a valued customer, you will automatically earn NEWTON Nuggets valued at 10% of your merchandise subtotal. Your balance is displayed on your invoice and in the payment portion of the checkout process. Click on "redeem points" located beside the credit card option when your payment is requested. This will enable you to view the NEWTON Nuggets that can be used toward your current purchase. If you are not logged in, you will not see your balance. NEWTON Nuggets can only be redeemed at www.newtonlabs.net. NEWTON Nuggets cannot be applied using PAYPAL and are not transferable. NEWTON Nuggets cannot be earned retroactively and can only be earned when purchasing NEWTON homeopathics®. NEWTON Nuggets are only available to retail customers.

Hours of Operation
Monday-Friday 9 am-5 pm Eastern Time

Holiday Closings
January 20, 2025: Martin Luther King Jr. Day
May 26, 2025: Memorial Day
July 4, 2025: Independence Day
September 1, 2025: Labor Day
November 11, 2025: Veterans Day
November 27 & 28, 2025: Thanksgiving
December 23, 24, 25, 2024: Christmas
December 31, 2024: New Year's Eve
January 1, 2025: New Year's Day

Your Order & Shipping Information
Our dedication to quality and service is backed by our commitment to customer satisfaction. Each order is checked and scanned for quality and accuracy. All orders are carefully packaged to ensure safe transit to your location from our manufacturing/distribution facility in Conyers, GA USA. In the unlikely event you do receive an incorrect order, contact our Customer Care Team within 5 business days of receipt at 800-448-7256.

• FREE Ground Shipping – Order $100 or more.
Shipping methods may vary depending on USA location including Puerto Rico & US Virgin Islands.

• Flat Rate Bestway Ground Shipping – $5 for orders under $50, $7 for orders $50-$100
Shipping method is normally USPS Ground Advantage depending on USA location including Puerto Rico & US Virgin Islands.

• Expedited Shipping USA (all 50 states) – Includes USPS Priority Mail Express, UPS Next Day, 2nd Day, and 3-Day Select and is billed at our discounted USPS/UPS rates.
Expedited Shipping is not available to Puerto Rico & US Virgin Islands.

• Puerto Rico & US Virgin Islands – recognized as US territories and are included in our free and flat rate shipping methods. The country will show the United States and Puerto Rico or US Virgin Islands should be selected as the state.

• International Shipping (Outside USA and Puerto Rico & US Virgin Islands) – As of December 7, 2021, due to escalating costs and the unpredictability of importation/customs variables and procedures, we no longer offer international shipping to countries outside of the US.

• For Seamless & Efficient Delivery of Orders – Please choose Commercial or Residential address shipping method.

Online Sales of NEWTON homeopathics® (Amazon, eBay, Walmart, etc.)
NEWTON homeopathics® philosophy is one of quality. We package in glass, hand-succuss, use certified organic raw materials, and provide extensive educational support. To this point, with very few exceptions, NEWTON homeopathics® has historically not authorized online sales of its products unless it is an extension of a brick-and-mortar store that can offer educational support.

We have noted sales of what is seemingly our products on Amazon, eBay, and Walmart. These products may or may not be authentic or may be spurious or obtained by improper means. These dealers may not have access to support from NEWTON homeopathics®. We suggest that you verify the legitimacy of the seller by cross-referencing the seller on the Store Locator on our website. Think twice before you purchase a discounted NEWTON product online.

When purchasing NEWTON homeopathics®, please visit your local health food store whenever possible. They often have in-store or NEWTON homeopathics®-sponsored discounts, and you can be assured of getting legitimate NEWTON homeopathics®-quality homeopathics. Go to our Store Locator to find a store near you. If there isn't a store near you, order from us directly and earn NEWTON Nuggets rewards points when you order online.

As a convenience to our customers, NEWTON homeopathics® now offers select OTC products on Amazon. To make sure you are purchasing directly from NEWTON, look for Newton Laboratories, Inc. as the Ships from/Sold by seller on Amazon listings.

NEWTON homeopathics® PRO remedies for professionals are NEVER to be sold online. All NEWTON homeopathics® PRO products are to be dispensed by health professionals ONLY! NEWTON sells the NEWTON homeopathics® PRO line to professionals only, after verification of credentials. NEWTON homeopathics® PRO products are to be dispensed to clients/patients only after professional consultation. Occasionally we get phone calls from individuals who may have bought a NEWTON homeopathics® PRO product online and have questions that should be reserved for their healthcare provider. We are the manufacturer. We cannot and will not offer advice, suggestions, or guidance. Any questions you have should be forwarded to your healthcare provider.

Returns ~ Reimbursements
Customers who have purchased NEWTON homeopathics® products from a retail store location are asked to return to that place of business to request a refund, replacement, or store credit in accordance with their return policy.

NEWTON homeopathics® 30-Day Guarantee: If you are not satisfied with a product, you have purchased directly from NEWTON homeopathics®, call 800-448-7256 to request an RMA (Return Merchandise Authorization) number. All returns must be pre-approved, and the request must be made within 30 days from the date of purchase. Credits issued will cover only the purchase price of the product less a 25% handling fee and will not include any shipping charges incurred.

Not Eligible for Return
NEWTON homeopathics® PRO products, discontinued items, and single remedies are not eligible for return.

Damaged or Lost Shipment
Damages incurred during transit must be reported within 3 business days of the delivery date, as determined by carrier records. All packaging material must be saved until a claim is completed with the carrier. We are not responsible for any orders that are lost or stolen after the carrier has confirmed delivery. Any such claim should be taken up with the carrier and is the responsibility of the customer.

Payments
Acceptable methods of payment (online, phone, or mail) are by VISA, MasterCard, American Express, and Discover credit/debit cards that are issued through United States institutions. PayPal may only be used for online orders. Check payments are accepted for orders sent in by mail. A $30.00 fee will be charged on all returned checks. These terms are subject to change without notice.

Retail Returns ~ Reimbursements

Click here for our Retail Return-Reimbursement Policy.

Stores~Wholesale Returns ~ Reimbursements
Wholesale customers can find applicable policies in the Stores~Wholesale Department.

Mobile Messaging Terms and Conditions

>This page was last updated on December 27, 2024.